Support

Write to hola@valego.app. A person reads every message and answers within 24 hours, in Spanish, English, Catalan or Russian.

Common questions

I did not get my sign-in code

Check the spam folder for an email from Valego. The code is valid for one hour; request a new one from the sign-in screen if it expired.

How do I connect with another parent?

Open Friends, show your QR code and let them scan it, or send them your link. Nobody can find you by searching.

How do I delete my account?

Profile → Delete account. Your profile, your children's data, safety cards and photos are deleted at once. Or email us and we do it for you.

I want to report a photo, a review or a person

Use the report button next to it, or email us with a screenshot. We act on reports within 24 hours.

A place or an event is wrong

On the place page choose "Suggest an edit" or "Report closed". Event details come from the Ajuntament de Barcelona's open data and are refreshed every morning.